If your account held a balance at the time of closure, please follow the below instructions to claim your funds via a digital transfer only, to a bank account which must be held in your name.

Please do not submit a ticket if you are unable to provide the following details/documents - Payrnet will not be able to release your funds without these items, and this is to adhere to compliance processes.

If you would like to claim your remaining funds

Please follow this link and complete the form https://www.railsr.com/return-of-funds
Payrnet will return your funds via a bank transfer only and to a bank account held in your name.

The following information may be required:

• Your name as it appears on your Payrow account
• Valid ID (Passport, UK driving licence, or National ID card)
• Address the account was registered to
• Your date of birth
• Email address registered to the account
• A copy of your bank details by way of a bank statement. If we are holding GBP currency for you, please ensure the Account number, sort code, and your Name as the Account Holder are visible.

This is to comply with Payrnet’s compliance processes and to ensure that funds are returned to the correct and rightful owner of the funds. In order to follow regulatory requirements Payrnet may request additional documentation from you to verify your account and to process your return of funds.

It has been a privilege to work with you, and we sincerely appreciate the trust you placed in Payrow. We wish you continued success in growing your business and hope our paths cross again in the future!

With sincere gratitude, Payrow Payment Systems Ltd